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Downhill… July 22, 2009

Posted by mattlee in Ramblings.
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Seth Godin’s recent post on his blog has this little nugget of wisdom:

The best time to do great customer service is when a customer is upset. The moment you earn your keep as a public speaker is when the room isn’t just right or the plane is late or the projector doesn’t work or the audience is tired or distracted. The best time to engage with an employee is when everything falls apart, not when you’re hitting every milestone.

Applying the same principle to the performance of magic, the best time to improve is when the audience is not exactly in the mood for magic, and you have to win them over. Probably won’t be the best ever performance you’ll give, but probably will contain lots of lessons to be learnt.

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